Hunter Douglas designs a variety of products and operating systems. We will ask you for some specific information about your window coverings to ensure that we send you the correct parts and repair instructions. Here are a few basic pieces of information that will help us help you.
Provide the Age of Your Product. With all of the great enhancements and improvements throughout the years, most repairs are product-specific and age dependent.
Provide Your Product's Name or Type (for example, Duette®, Silhouette®, vertical blind, wood blind). To try to identify your specific product you can either explore the Hunter Douglas product categories and products on this website's Window Treatments page or use the Search feature to try to identify your product's name.
Provide Your Product's Operating System (for example, EasyRise™, LiteRise®, Cordlock, PowerRise®). How do you operate your product? Unsure? On each product's respective Product Details page on this website is a video representing each of the available operating systems for that product. Find the video on the Operating Systems tab for each product and you'll be able to identify the operating system by name.
Replacement Part Guides. Some detailed replacement parts information can be found in the sampling of replacement part guides listed below organized by product and operating system.
NOTE: Replacement part guides are for reference only. Parts displayed in the replacement part guides may no longer be available or are unable to be shipped. Please contact our customer service group with any questions.
If available, parts and repair instructions will be sent free of charge. You will receive your shipment within 7 to 10 business days.
Complete the Parts Request form located on this website. Be sure to include your full street address for shipping purposes. You may also contact a Customer Information Product Specialist at 1-800-789-0331 or submit a Customer Service request form.
Check out our Warranty Information page for details regarding what is and is not covered under the Hunter Douglas Lifetime Guarantee.
Depending on the product, age and type of repair needed, there are several options available. Hunter Douglas offers repair assistance through our local dealers:
Depending on the product, a self-repair may be possible. Hunter Douglas may be able to send you the parts free of charge along with repair instructions. Basic repairs in the home may include: installation brackets, some cord replacements, tassels, and valance clips.