How should I clean my Hunter Douglas window coverings?

You'll find detailed cleaning instructions for all products inside the Our Products section or by downloading our Care & Cleaning brochure below. Additional high-level information is provided on our Care & Cleaning page inside the Consider Your Needs section.

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Where can I have my Hunter Douglas window coverings repaired?

For warranty and/or repair service, please contact the dealer from whom you purchased the product. The dealer will work with the fabricator who assembled the product to promptly repair and/or replace any defective parts or components. If your dealer is no longer in business or you inherited your window coverings (perhaps they came with your new home) and need to find a local Hunter Douglas dealer, visit Where to Buy to find a dealer near you.

What warranty do I have with my product?

Hunter Douglas Inc. warrants that its Hunter Douglas brand window fashion products will be free from defects in materials and workmanship for as long as the original retail purchaser owns the product. For more warranty details, visit Warranty Inquiries. If you have not already registered your product with Hunter Douglas please complete our online Warranty Registration.

How do I measure for an inside/outside mount?

While we recommend you contact your local Hunter Douglas dealer to arrange for a professional to measure your windows, if you'd like to do it yourself, below are some general guidelines:

Inside Mount (IB)

1. Measure the width inside the window opening at the top, middle and bottom. The top measurement is critical because the headrail must fit! Record the actual dimension of the shortest width to the nearest one eighth of an inch.
2. Measure the height inside the window opening at left, right and center. Record the actual dimension of the shortest height to the nearest one eighth of an inch. Also measure the window on its diagonals. If the two diagonal dimensions are not exactly the same, it may be necessary to specify an outside mount for optimal fit, light control and privacy.
3. The ordered width should ensure a precise fit for the headrail and allow proper operation of the shade. If widths in the window vary, order the minimum width if necessary to allow the shade to raise and lower properly.
4. The ordered height should ensure clean operation at the base of the window as well as provide maximum privacy and light control.
5. Be sure the window opening is deep enough to install the mounting bracket.

Outside Mount (OB)

1. Measure the desired width and height. To minimize light leakage, the shade should overlap the window opening at least 2" on each side and at the bottom.
2. When measuring the height, take into account the requirements for mounting the bracket attachment.

I have young children and safety is a big concern for me. What Hunter Douglas products should I consider?

All Hunter Douglas products are designed with safety in mind, and provide standard or optional safety features. If you select a window treatment in the Our Products section, you'll see information about what lifting systems and motorization options are available for that product. Also, you can visit our Safety page, which is located inside Getting Started, for information about our innovative safety features.

Where are your colors and fabrics on the web site?

You can see your favorite window coverings up close—in any available color, fabric or material—by visiting the Hunter Douglas iMagine™ Design Center. Once you access the tool, you can see virtually all Hunter Douglas product lines and easily change colors, fabrics and materials, even opacities, and also zoom in and out to see the fine detail.

How do I order replacement parts?

If you provide your postal address, along with a description of the product you have and the parts or repair needed, we will be happy to consider your request and, if available, send the parts to you free of charge. Visit our Parts Request Form to submit your request to us online.

How do I replace the cords on my Duette® honeycomb or Brilliance® pleated shade?

We can send a cord repair/replacement kit for standard Duette honeycomb and Brilliance pleated shades free of charge, so you can make repairs to your shade. The kit comes with detailed instructions, and all the parts you would need to make repairs. Visit our Parts Request Form to submit your request to us online. Another option is for you to contact your dealer to have your shade sent to a fabricator for repairs. Shipping, handling and labor are excluded from the warranty and will be charged back to you.

Can I have my shades cut down?

Some of our products may be cut down, however there are certain limitations with fabrics, lift systems, cord routes and size in general. You will need to contact your dealer and they in turn will communicate with their fabricator to see what can be done.

I changed the batteries in my Duette® honeycomb shade with PowerRise® and it still does not operate.

To reset the limits on your Duette shade with PowerRise you need to first gently pull on the bottom rail while pointing the remote control at the satellite eye. Once the blind is at the fully lowered position, hold the 'down' button on the remote for five to eight seconds while continuing to point the remote at the eye. Then raise the shade up as far as it will go and hold the 'up' button of your remote control for approximately five seconds. The fabric should stack tightly.

How do I find what levels of energy efficiency, UV protection, privacy and lighting control my window coverings provide?

When you select a Hunter Douglas product from within the Our Products section, you'll be able to see what levels of energy efficiency, UV protection, privacy and lighting control are available for that treatment. For more information about these functional considerations, be sure to stop by Consider Your Needs.

I'm looking for window treatments with a motorized lifting system. What Hunter Douglas products should I consider?

Motorization, remote control, and innovative manual lifting systems are available for many Hunter Douglas window treatments. If you select a window treatment in the Our Products section, you'll see information about what lifting systems are available for that product. Also, you can visit our Easy Operation page, which is located inside Getting Started, for information about all our lifting systems.

Does Hunter Douglas sell directly to consumers?

Hunter Douglas does not sell directly to consumers, however if you visit Where to Buy, we can refer you to Hunter Douglas dealers in your area.

I'm not happy with the product I ordered, can I exchange it?

Hunter Douglas products are custom made and therefore are not returnable/exchangeable unless defective according to the Hunter Douglas lifetime limited warranty. However, you can discuss options with your dealer who will work with their fabricator to determine what the possible solutions are.

How do I get financial investor information on Hunter Douglas?

To learn more about the Hunter Douglas Group, or for current press releases, financial and investment information, visit www.hunterdouglasgroup.com.

Where can I get a sample of one of your products?

Hunter Douglas color selections are represented in the Hunter Douglas sample books. Contact your local dealer for a current selection. Visit our Dealer Locator to find an authorized dealer near you.

If I am not the original owner, how can I get my shades repaired?

Depending on the repair, we may be able to provide you with repair parts and instructions free of charge. Visit our Parts Request page and complete the online form to submit your request to us. The other option is to contact your local dealer for assistance. There will be costs associated with the repair. Visit our Dealer Locator to find an authorized dealer near you.

Why does Hunter Douglas take a standard deduction on shades ordered for an inside mount?

Standard deductions are taken on an inside mount to allow for the product to operate properly without binding caused by too tight a fit.

Can I change the fabric on my existing hardware? How about the lifting system on my existing shade?

There are very few products where fabric can be changed on existing hardware. Some lifting systems can be changed, but not all. Contact your dealer for your options.

Where do I mount brackets for an outside mount?

On an outside mount, three brackets are typically used: two that are positioned three inches from each end of the headrail, and one in the center. Depending on the width of the product you've chosen, you may need other brackets that are spaced evenly along the headrail's length.

What vane sizes are available on your Silhouette® window shadings?

Silhouette window shadings, with the Signature S-Vane™, are available in two-, three-, and four-inch vane sizes. The Quartette™ four-inch vane size is our latest innovation, providing a more expansive view than ever before.

I see your products offer something called "UV protection." What's that?

UV stands for the sun's ultraviolet rays. When we test our products for how well they filter out the sun's UV rays, and the heat associated with those rays, we consider two important variables: R-value and shading coefficient. R-value is a measurement of a product's ability to resist heat flow. The higher the number, the better the insulation. Shading coefficient is a measurement of a product's ability to shade against heat. The lower the number, the more effective it is in preventing heat gain and reflecting heat. To learn more, visit our UV Protection page.

What are Duolite™ shades?

Hunter Douglas' Duolite™ shades offer maximum light control by using two separate fabric panels to achieve a 'day/night' level of convenience, providing limitless options for privacy and light control. Products available with the Duolite feature include Alustra® Duette®, Duette® and Applause® honeycomb shades.

What is The Alustra Collection and where can I find more information about it?

The Alustra® Collection is an exclusive collection of Hunter Douglas window fashions. From luminous sheers to stylish textures, innovative lifting systems to decorative details, this collection provides inspirational options for individuals looking to express a unique interior design style. Visit our Alustra Collection online experience to learn more. When looking for a Hunter Douglas dealer near you offering The Alustra Collection, be sure to check "The Alustra Collection Dealers" box on the Where to Buy search page.

I do not live in the United States. How do I find a dealer in my country?

Visit Hunter Douglas Worldwide for more information.

Where can I find more information about the Hunter Douglas Commercial Product line?

Visit Hunter Douglas Contract for more information.

What is the difference between Duette® Architella™ shades and Duette honeycomb shades?

Duette Architella is similar to our standard Duette honeycomb shade except that it has an inner layer of fabric—what we call our "honeycomb within a honeycomb construction." This new design offers many benefits, including superior energy efficiency and a softer look and feel. The extra layer of fabric also gives the color of the shade a richer appearance, as it prevents bright sunlight from washing out the exterior fabric color. Our original Duette honeycomb shade offers various opacities, a wide array of fabric and color options in single, double or triple honeycomb cells.

Where can I learn about Hunter Douglas' different lifting systems?

You can view a short video that shows our different lifting systems here. In addition, more information is available on our Easy Operation page. You can also contact your local dealer for more details about the lifting systems you're interested in.

I want to know what new products Hunter Douglas has introduced recently.

New Hunter Douglas product introductions in 2007 included Pirouette® window shadings, Skyline™ Gliding Window Panels and Platinum Technology™, available on several of our motorized lifting systems. Pirouette window shadings combine the best of a classic fabric shade with the ability to control light in an entirely new way. Skyline Gliding Window Panels offer sleek, modern styling and a wide selection of innovative fabrics for expansive windows. Finally, we introduced PowerRise® with Platinum Technology, PowerGlide® with Platinum Technology, PowerTilt™ with Platinum Technology and hard-wired systems with Platinum Technology. For more information on these new motorized systems, visit our Easy Operation page.

Where can I learn more about Hunter Douglas' newest environmentally progressive products?

One of our latest environmentally progressive products is our new Greenscape fabric, available on our popular Designer Screen Shades. These traditional shades are PVC-free and recyclable, offering both a stylish and sensible solution for helping to protect our environment.