How do I know what parts I need?
Hunter Douglas designs a variety of products and lifting systems. We will ask you for some specific information about your window coverings to ensure that we send you the correct parts and repair instructions.
Here are a few basic steps that will help you find this information.
Type of product (ex. Duette, Silhouette, Vertical, Modern Precious Metals)
• Browse our full line of current products
to help you identify your product.
• Go to the Product Reference Library
and download an "Installation and Care" guide which includes product specific descriptions.
To use the Product Reference Library:
- Select the name of your product from the scrolling product list.
- Select the "Installation Instructions" box for a downloadable "Installation and Care" guide for your product.
Lifting System (ex. EasyRise, LiteRise, Cordlock, PowerRise)
• Watch an informative video describing each of our lifting systems
Age of your Hunter Douglas Window Fashions.
• With all of the great enhancements and improvements throughout the years, most repairs are product specific and age dependant.
Need further assistance with identifying the parts you need?
• Contact a Customer Information Product Specialist at 1-800-789-0331, or via email