FAQs
- Care and Cleaning
- Installation
- Warranty
- Replacement Parts and Product Repairs
- Product
- Child Safety
- Motorization
- Purchase
- SHOW ALL
Care and Cleaning
- How do I clean my Hunter Douglas window fashions?
- What types of professional cleaning methods are recommended?
- How do I locate a professional cleaner?
- How do I remove my Hunter Douglas window fashions for cleaning?
- What type of household cleaning product is safe to use on my Hunter Douglas window fashions?
- Got Bugs?
Installation
Warranty
Replacement Parts and Product Repairs
Product
- I've seen "American Design & Craftsmanship" associated with Hunter Douglas products. What does that mean?
- Where are your colors and fabrics on the web site?
- Where can I learn more about Hunter Douglas' newest environmentally progressive products?
- When a window fashion is called "energy efficient," what does that mean?
- How do I find what levels of energy efficiency, UV protection, privacy and lighting control my window coverings provide?
- I see your products offer something called "UV protection." What's that?
- What are Duolite™ shades?
- What is The Alustra® Collection and where can I find more information about it?
- I'd like to add a top treatment to my Luminette® Privacy Sheers—a cornice or something. Do you have any suggestions?
- What is the difference between Duette® Architella® shades and Duette® honeycomb shades?
- I want to know what new products Hunter Douglas has introduced recently.
- What's the design benefit of using cornices?
Child Safety
- I have young children and safety is a big concern for me. What Hunter Douglas products should I consider?
- I currently have Hunter Douglas products in my home, how do I know if they are child safe?
- I have other shades that are not Hunter Douglas in my home. How can I determine if they are child safe?
Motorization
- I'm looking for window treatments with a motorized lifting system. What Hunter Douglas products should I consider?
- Where can I learn about Hunter Douglas' different operating systems?
- What Hunter Douglas products are available with a wireless control system (such as PowerRise, PowerGlide, or PowerTilt)?
- How long can I expect the batteries to last on my battery-powered motorized window covering?
- How far away can I be when operating my battery-powered motorized window covering?
- Can I use a 3rd party universal remote to operate my PowerRise®, PowerGlide® 2.0, or PowerTilt™ with Platinum® Technology motorized window coverings?
- Do I need to run wires?
- What size/type wire do you run for a wired system?
- Do you have to be certified (licensed) to install Hunter Douglas hard-wired products?
- What is the best way to integrate Hunter Douglas motorized products into Home Automation systems?
- Can I wirelessly control my Hunter Douglas motorized shades from my home automation system?
- What Hunter Douglas products are compatible with the Platinum™ App?
- Do Hunter Douglas motorized shades have built-in WiFi?
- How do I know if my Hunter Douglas motorized shades are compatible with the Platinum™ App?
- Do I need an Internet connection to set up the Platinum™ App to control my shades?
- Is the Platinum™ App available for Android OS devices?
- How many shades can I control from my Platinum™ App?
- Can I operate my shades from anywhere in the world using the Platinum™ App?
- Do I still need a Platinum™ remote or wireless wall switch to operate my shades?
- How many Platinum™ repeaters do I need to operate my shades?
- If I am using the Platinum™ Solar Energy Sensor to automatically operate my shades, will the Platinum App interfere with this?
- Will the Platinum™ LCD timer feature work even if my wireless Apple device is not at home?
- What is a 'Room' within the Platinum™ App?
- How many shades can be in a Room within the Platinum™ App?
- Can different shading types be saved in the same Room within the Platinum™ App?
- What is a 'Scene' within the Platinum™ App?
- How do I set a timed event using the Platinum™ App?
- What does the Intermediate Stop button do within the Platinum™ App?
- When using the Platinum™ App, does the timer feature automatically change for Daylight Savings Time?
Purchase
- Does Hunter Douglas sell directly to consumers?
- I'm not happy with the product I ordered, can I exchange it?
- How do I find a Hunter Douglas dealer in my area?
- Where can I get a sample of one of your products?
- I do not live in the United States. How do I find a dealer in my country?
- Where can I find more information about the Hunter Douglas Commercial Product line?
